Before you finalize your order, you’ll be given various delivery options to choose from with
estimated delivery time and dates depending on the delivery address.

We work our MAXX socks off to try to meet all delivery times but sometimes there may be delays – e.g.
because of postal/courier delays or logistics. We will keep you updated as much as we can.

Please check out our Delivery and Returns Page for more info. Any problems with your delivery? Please
let us know within 24h of the time which your order should have been delivered and we’ll do our best to
help you.


Standard Return Policy

There are a few important things to keep in mind when exchanging a product, you purchased online from
MAXX group:

  • You have 24h time to exchange an item from the date you received it.
  • Only items that have been purchased directly from MAXX, either online or at a MAXX Store,
    can be exchanged to Maxx.

Please ensure that the item you’re exchanging is still in its original condition, with the ticket and things
that were included when you received it (e.g., shoes should be exchanged with the original shoe box).

The items that are ineligible for return are Underwears.

Delivery costs and proof of postage
Depending on the country you live in, you’ll be responsible for the cost of exchanging any items.  If you want
to exchange the item, based on the size of your package is you have to pay the postage.

Original condition
Of course, it’s fine to try an item on like you would in a shop, but please don’t actually wear it. If an item
is exchanged to us damaged, worn, or in an unsuitable condition, we won’t be able to give you a solution
and we may have to send it back to you (and ask you to cover the delivery costs).

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