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Frequently Asked Questions

No, all you need is an email address. We recommend that you register for an account to start adding pieces to your Wishlist, but, you can also place and track orders as a guest and sign up at a time that suits you.

Simply follow the ‘Forgot your password?’ link on our Sign In page and enter your email address. You’ll then receive an email to reset your password or contact us.

Sure! Our friendly Customer Service Advisors are happy to assist you with this. Use our live chat or contact us at [email protected]. We’re happy to help via our social media channels as well. Find us on Facebook and Instagram.

Click on ‘Size Guide’ on the item’s page to view our conversion chart. We also provide fit information and model measurements for each style under the ‘Size & Fit’ tab.

Yes, you might be able to cancel some items before we prepare your order. Just contact us with your cancelation request and we will make sure to deal with it. We can’t add items to an existing order, but you can place a new order for any additional pieces. You can find more info in our Return & Refunds Policy.

Currently, we are only offering shopping in Euros. However, we do except orders from any location within the Balkans and the EU.

If you pay by debit or credit card, Maxx Group will take payment at the point your order is placed on our site. If you pay by credit card, full payment is usually taken once your order is ready for shipping, but your bank or card issuer may reserve the order amount in your account immediately.

Visa, MasterCard, Cash on Delivery We will soon offer payment through Paypal, as we continue to improve the experience for our customers.

Absolutely. We keep your personal data private and confidential and only give it out with your consent or if legally permitted to. For further details, please see the Maxx Group Privacy Policy.

We aim to provide a fair opportunity to shop our most in-demand styles and as items are often limited, we don’t offer reservations.

100%. Our offering is expertly curated from the best luxury fashion around the globe and we guarantee all items are authentic.

Your order will be carefully packaged in a protective and customized Maxx box — with branded dust bags if provided by the designer — to ensure it arrives to you in great condition.

For any question or concerns, please contact us directly to receive the status of your order. Contact could be by any of our social media platforms or email at [email protected]. Notice: Orders within Kosovo may take up to 48 hours to deliver. Whereas, orders from Albania, Macedonia, or other countries in the region can take up to 3 days to deliver to your address.

Please visit the dedicated returns policy page to learn more about the conditions regarding returns.

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