Terms & Conditions

These are the terms and conditions governing the use of this website and the agreement that operates between us and you (hereinafter, "The Terms"). These Terms set out the rights and obligations of all users (hereinafter, “you” / “your”) and those of the MAXX group (hereinafter, us / our / we / the Vendor) in relation to the goods/services offered by us through this website or the App (hereinafter, collectively known as the "MAXX Group services"). Before you click on the "Authorize Payment" button at the end of the ordering process, please carefully read these Terms and our Privacy Statement. By using this website or placing an order through it, you are consenting to be bound by these Terms and our Privacy Statement. If you do not agree to all of the Terms and the Privacy Statement, do not place an order.

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1. The Legal Bits

We are Maxx Group, a company registered in Prishtina, Kosova. Our HQ is at Marigona Residence Street, Prishtina, Kosova 10000.

When you shop with us (or access our services, app, and website), these terms apply. They are important for both of us as they set out what we expect from each other, and they also provide useful information for a smooth shopping experience. We update these terms and our Help pages periodically, so please review them before making a purchase, as the latest version will always apply.

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2. Placing an Order

After placing an order, you'll receive an email confirming that we've received it. We then carry out a standard pre-authorization check to ensure there are sufficient funds on your payment card.

Your order is officially accepted only after your payment has been approved and your card has been charged. Please note that all orders are subject to product availability and price confirmation.

If there are any issues with your order, rest assured—we'll contact you.

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3. Payment Methods

You can pay for your order using any of the following methods:

• Visa
• MasterCard
• Payment on Delivery

All prices are listed in EUR (€) and include VAT unless stated otherwise.

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4. Gift Cards

If you're lucky enough to receive a MAXX Gift Card - high five! Here are a few things to keep in mind:

• Gift Cards can be used to purchase any item available in-store, on our website, or through our app.
• If you're buying a Gift Card for someone else, please ensure you provide the correct Name and Surname of the recipient. If the card is used by someone else due to an error, we won't be able to assist. Double-check before finalizing your purchase!
• Maxx reserves the right to cancel any Gift Card if there is any suspicion of fraud or misuse.

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5. Intellectual Property

All content on the website—including but not limited to text, images, logos, videos, product designs, and trademarks—is the property of Maxx or its licensors and protected under local and international intellectual property laws. You may not reproduce, distribute, or reuse any content without written permission.

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6. Shipping and Delivery

• Shipping is available within Kosovo, Albania, and North Macedonia.
• Estimated delivery times are:
• Kosovo: 1–2 business days.
• Albania/North Macedonia 4–6 business days.
• Shipping delays due to customs, weather, or third-party courier issues are outside our control.
• Risk of loss transfers to you upon delivery.
• Flat shipping prices for deliveries in Kosovo.
• Variable shipping prices for deliveries in Albania and North Macedonia.

More info: Shipping Policy

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7. Returns and Exchanges

• We do not offer refunds under any circumstances.
• You may request an exchange for another product of equal value.
• Exchange requests must be submitted within 24 hours of receiving the product.
• Items must be unused, undamaged, and returned in original packaging.
• Return shipping costs are the responsibility of the customer unless the item received is defective or incorrect.

More info: Returns & Exchanges Policy

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Need Help or Have a Question?

If you need assistance or have any concerns, our customer service team is here to help. We're committed to resolving any issues you may experience with our service.

Feel free to reach out to us via email at [email protected] or phone number +3834540440—we're happy to assist!