Returned items must comply with our returns policy:
Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.
If you processed your order through guest checkout please contact our friendly Customer Service to start your return. To return or cancel an item that has been made to your specifications, please view our ‘Customised Items’ section below for further information.
We do not offer cash refunds. Customers can return their product in exchange for another product from our shop, or a gift voucher that can be redeemed in the future. The customer returning the product will be responsible for return costs.
Your returned item must arrive at the Maxx Group store no later than 7 days after your delivery date.
To book a returns pick-up:
What happens next?
Prepare your package with all of its items and take your invoice when visiting any of our stores.
Find our store locations through our integrated “Store Locator”
Canceling an order
Depending on where you live, you can also choose to cancel your order. If you choose this option we will refund you the full price for any returned item that meets our Returns Policy; however, you will be responsible for the cost and arrangement of returning the item(s) to any of the Maxx Group stores.
Please view our Terms & Conditions for further information on canceling an order.